Offers practical applications of the Deming Management Method, developed by W. Edwards Deming.

Includes index.

What you need to know to read this book: W. Edwards Deming : the man and his mission ; The Deming way ; Doing it with data -- Florida Power & Light:: The lights go on ; Power to the people ; Going for the prize ; Quality stories ; Colonial Penn : quality time in the family -- Hospital Corporation of America: Charting the course ; West Paces Ferry Hospital : seeking patience ; Quality stories -- Tri-Cities, Tennessee: Moving mountains ; Small companies, big changes ; Quality stories -- United States Navy: Getting underway ; A case in Cherry Point ; Quality stories -- Bridgestone (USA) Incorporated: Homegrown Kaizen ; Quality stories -- Globe Metallurgical Incorporated -- Doing without performance appraisals -- Lessons learned.