Listening to the heart, mind, and will of the congregation -- "Like I'm dancing right there without dancing" : Anthony, urban African American male -- "All of a sudden, I've got to concentrate on the sermon" : Helen, urban Caucasian woman -- "I told you, it's about relationship" : Cassandra, urban African American woman -- "It's a God thing" : Jim, suburban Caucasian male -- "It was like Jesus Himself was coming. I kept saying, 'It's our preacher'" : Jane, Caucasian rural woman in a community church -- "The sermon is the central point. If that's not there, the whole thing goes down the drain" : a small group, historic downtown congregation -- Insights, discoveries, and things to watch -- Approaches to interviewing in the congregation -- Epilogue -- Appendix A. Transcripts for analysis -- Appendix B. Sample questions for interviewing -- Appendix C. Description of the project.