"How to start a conversation, keep it going, build rapport--and leave a positive impression"--Cover.

What's the big deal about small talk? -- Get over your mom's good intentions -- Take the plunge: start a conversation! -- Keep the conversation going! -- Let's give 'em something to talk about -- Hearing aids and listening devices -- Prevent pregnant pauses with preparation -- Crimes and misdemeanors -- The graceful exit -- The conversational ball is in your court -- Make the most of networking events! -- Feel-good factor -- Carpe diem.