Part of your responsibility as a manager is to boost employee performance - and what better way to do that than though coaching and mentoring? Developing your skills as a coach and mentor will help you solve existing performance problems and develop employee capabilities. This book will help you identify the individuals who could benefit from coaching and mentoring and know the steps to take to do it right. Topics include: Improving feedback skills; Knowing when to coach and when not to; Planning and setting up coaching sessions; Distinguishing between coaching and mentoring.

What coaching is all about : its place in management -- Preparing to coach : keep your eyes, ears, and mind open -- Discussion : where minds meet -- Active coaching and follow-up : getting down to business -- Becoming a better coach : beyond the basics -- Executive coaching : when bosses need help -- Mentoring and management : developing human assets -- The right match : advice for matchmakers -- Being an effective mentor : and a receptive protégé -- Women and minorities : special mentoring challenges -- Beyond traditional mentoring : peers and networks.