Book
|
Title
Defusing the angry patron : a how-to-do-it manual for librarians
Call No
Z711
Edition
Second edition.
Authors
Subjects
Language
English
Published
New York : Neal-Schuman Publishers Inc., [2011], ©2011.
Publication Desc
xv, 125 pages ;
ISBN
9781555707316 (alkaline paper)
LCCN
2010046694
Series
Dimensions
28 cm.