Beg, borrow, and steal : how the best training professionals keep up / Linda L. Rogers, Colleen W. Petersen -- A strategic view of organizational training and learning / Scott Tannenbaum -- Planning for training impact : principles of training effectiveness / Raymond A. Noe, Jason A. Colquitt -- Leveraging hidden expertise : why, when, and how to use cognitive task analysis / David A. DuBois -- Training for a diverse workplace / Donna Chrobot-Mason, Miguel A. Quiñones -- Management development : coaching and mentoring programs / David B. Peterson -- Using computer technology in training : building an infrastructure for active learning / Kenneth G. Brown, J. Kevin Ford -- What we know about designing and delivering team training : tips and guidelines / Eduardo Salas, C. Shawn Burke, Janis A. Cannon-Bowers -- Planning, managing, and optimizing transfer of training / M. Anthony Machin -- Creating and maintaining the learning organization / John C. Jeppesen -- Decision-based evaluation / Kurt Kraiger.