Includes index.

Part 1. Tough decisions -- How uncertainty, ambiguity, and conflict produce tough decisions -- Tough decisions that become debacles : five case examples -- Preventing debacles by improving decision making -- Part 2. What inhibits and misleads decision makers -- Errors in sizing up the situation -- Faculty reasoning -- Unconscious preferences -- Different styles of decision making -- Part 3. Decision-making process -- Analytical, group, and mixed-mole processes -- Matching decision processes to types of decisions -- Part 4. Key steps in decision making -- Using groups for decision making -- Uncovering core problems -- Providing balanced viewpoints -- Comparing the value of alternatives and "what if" questioning -- Learning from success and failure -- Part 5. Techniques that support the decision process -- Managing decision-making groups -- How to set objectives, identify criteria, uncover alternatives, and confront ethical concerns -- Weighting criteria and estimating the likelihood of future conditions -- Using decision trees to deal with chance events and sequential choices -- Applying multiple criteria to assess alternatives -- Using decision analysis to foster learning.