Item Detail Information
Raving fans : a revolutionary approach to customer service
Book
Raving fans : a revolutionary approach to customer service
Copies
3 Total copies, 3 Copies are in, 0 Copies are out.
How to create fans of your customer by offering more than the worst they expect.
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Title
Raving fans : a revolutionary approach to customer service
Call No
HF5415.5
Edition
1st ed.
Authors
Blanchard, Kenneth H
Bowles, Sheldon M
Mackay, Harvey
Subjects
Customer services.
Consumer Satisfaction.
Public Relations.
Service à la clientèle.
Customer services.
Language
English
Published
New York : Morrow, ©1993.
Publication Desc
xii, 137 p. ;
ISBN
0688123163
LCCN
92030255
Dimensions
22 cm.