"In an approach that is as revolutionary as it is basic, Dr. Deming holds that the American manager and not the AMerican worker is responsible for this country's dramatically declinging levels of quality and productivity. The trouble in corporate America begins at the very top ... with a devastating system of management more dedicated to manipulating the balance sheet than staying competitive by improving quality and productivity. Today's job-hopping executives are more comfortable with numbers than people. Few understand how their company's product is made and sold, and they have no clues about what changes must take place."--Book Jacket back cover.

Reprint. Originally published: New York : Dodd, Mead, 1986. Reprint. Originally published: New York : Dodd, Mead, Ã1986.

W. Edwards Deming-the man and his mission -- The Deming management method -- Making Deming work.