Sutton starts with diagnosis: what kind of asshole problem, exactly, are you dealing with? From there, he provides field-tested, evidence-based, and sometimes surprising strategies for dealing with assholes-- avoiding them, outwitting them, disarming them, sending them packing, and developing protective psychological armor. By helping you develop an outlook and personal plan that will help you preserve the sanity in your work life, Sutton also helps you prevent all those perfectly good days from being ruined by some jerk.

Eight thousand emails --Asshole assessment: how bad is the problem? -- Make a clean getaway -- Asshole avoidance techniques: reducing your exposure -- Mind tricks that protect your soul -- Fighting back -- Be part of the solution, not the problem.