The best, most direct way to convey your intelligence, expertise, professionalism, and personality to other people is through talking to them. But most people have no idea what they sound like, and even if they do, they don't think they can change it. This is a thorough nuts-and-bolts guide to becoming aware and taking control of how you communicate with others.

Assessing your voice -- Resolving specific problems -- Developing a dynamic voice -- Becoming well-spoken -- Unifying your verbal and nonverbal messages -- Let's talk business!