An introduction to "coaching" employees to increase employee satisfaction, improve performance and increase employee retention by encouraging good work, correcting poor work, and using good judgement and caring about each member of your team.

Accompanying DVD "The practical coach 2" includes chaptered program, leader's guide, and MPC previews. Accompanying CD-ROM includes leader's guide in PDF.

How to use this book --Learning objectives -- Chapter one. Why read this book?: Who coached you? -- Chapter two. Inspiring your team: Personality style range -- Vision questionnaire -- Chapter three. Encouraging your team: The "take 10" check-in -- Who's on your team? -- Real-time constructive feedback -- Chapter four. Challenging your team: Attitude check -- Reasons for poor performance -- The two minute challenge -- Sidetracks : the natural defense technique -- Chapter five. Tips for great coaching: One-month coaching check-up -- Coach's journal worksheets.