The "Kirkpatrick Model" for evaluating training programs is the most widely used approach in the corporate, government, and academic worlds. First developed in 1959, it focuses on four key areas: reaction, learning, behavior, and results. This book provides a comprehensive guide to Kirkpatrick's four-level model, along with detailed case studies that show how the approach is used successfully in a wide range of programs and institutions. The third edition revises and updates existing material and includes new strategies for managing change effectively.

Evaluating : part of a ten-step process --Reasons for evaluating -- The four levels : an overview -- Evaluating reaction -- Evaluating learning -- Evaluating behavior -- Evaluating results -- Implementing the four levels -- Managing change -- Using balanced scorecards to transfer learning to behavior -- So how is e-learning different? -- Developing an effective level 1 reaction form : Duke Energy Corporation -- Evaluating a training program for nonexempt employees : First Union National Bank -- Evaluating a training program on developing supervisory skills : Management Institute, University of Wisconsin -- Evaluating a leadership training program : Gap Inc. -- Evaluating a leadership development program : U.S. Geological Survey -- Evaluating a leadership development program : Caterpillar, Inc. -- Evaluating desktop application courses : Pollak Learning Alliance (Australia) -- Evaluating an orientation program for new managers : Canada Revenue Agency, Pacific Region -- Evaluating training for an outage management system : PacificCorp -- Evaluating a coaching and counseling course : Grupo Iberdrola (Spain) -- Evaluating a performance learning model : Defense Acquisition University -- Evaluating an information technology skills training program : The Regence Group -- Evaluating a performance improvement program : Toyota Motor Sales, U.S.A., Inc. -- Evaluating a career development initiative : Innovative Computer, Inc. -- Evaluating the four levels by using a new assessment process : Army and Air Force Exchange Service (AAFES) -- Evaluating a training program at all four levels : Cisco Systems, Inc..