Communication issues -- (Mis) Communication -- Patron and staff diversity -- Personality differences, conflicts, and creativity -- Power use and abuse -- Professional issues -- Letting professionals be just that -- Supervising the support staff -- Career management -- Employment issues -- Making the rules clear -- Hiring the right person for the job -- Complying with "implied contracts" -- Work scheduling that works -- Personnel issues -- Potential pitfalls in performance evaluations -- Finding value in performance evaluations -- Unionization -- Liability issues -- Unethical behavior --Managing risk and change -- The unhealthy workplace -- Workplace crime and violence -- Total quality management.