Introduction: New issues, trends, and strategies in workplace violence / Vaughan Bowie, Bonnie S. Fisher and Cary L. Cooper -- SECTION 1: NATIONAL AND INTERNATIONAL TRENDS AND RESPONSES TO WORKPLACE VIOLENCE: A cross-national comparison of workplace violence and response strategies / Vittorio Di Martino -- Organizational factors and psychological aggression: results from a nationally representative sample of US ompanies / Paula L. Grubb, Rashaun K. Roberts, Naomi G. Swanson, Jennifer L. Burnfield and Jennifer H. Childress -- Reforming abusive organizations / Charlotte Rayner -- SECTION 2: IDENTIFYING AND RESPONDING TO AT-RISK GROUPS: Staff violence against those in their care / Charmaine Hockley -- Domestic violence and the workplace: do we know how too much of nothing? / Bonnie S. Fisher and Corinne Peck-Asa -- Caring for those who care: aid worker safety and security as a source of stress and distress: a case for psychological support? / RosThomas -- Not off the hook: relationships between aid organization culture and climate, and the experience of workers in volatile environments / Barb Wigley -- SECTION 3: TERRORISM: A NEW TYPE OF WORKPLACE VIOLENCE: Organizational violence: a trigger for reactive terrorism / Vaughan Bowie -- Preparing, training, and supporting human service workers to respond to terrorist events / David F. Wee and Diane Myers -- Workplace preparedness and resiliency: an integrated response to terrorism / Nancy T. Vineburgh, Robert J.Ursano and Carol S. Fullerton -- SECTION 4: BULLIES AT WORK: Workplace bullying: individual pathology or organizational culture? / Stale Einarsen, Helge Hoel, Dieter Zapf and Cary L. Cooper -- Cyber-harassment in the workplace / Monica T. Whitty and Adrian N. Carr -- Where to from here? Countering workplace violence in the new millennium / Vaughan Bowie, Bonnie S. Fisher and Cary L. Cooper.