Introduction -- I. GENERAL SECURITY MANAGEMENT: General principles of organization -- Organizational structure -- Security's role in the organization -- The director's role -- The security supervisor's role -- The individual security employee -- II. SECURITY PERSONNEL MANAGEMENT: Hiring security personnel -- Job descriptions -- Training -- Discipline -- Motivation and morale -- Promotions -- Communication -- Career (proprietary) vs. noncareer (and contract) personnel -- III. OPERATIONAL MANAGEMENT: Planning and budgeting -- Program management -- Risk -- The security survey: an overview -- Office administration -- Written policies and procedures -- Computers and effective security management -- Statistics as a security management tool -- IV. PUBLIC RELATIONS: Selling security with the organization -- Relationship with law enforcement -- Relationship with industry -- Community relations -- V. MISMANAGEMENT: Jackass management traits -- Appendixes.