Part 1Inside Six Sigma: A Manager's Summary -- 1 -- Chapter 1 Understanding the Key Concepts of Six Sigma -- 3 -- Chapter 2 Six Sigma Tools and Deliverables for the Self-Empowered Manager -- 17 -- Chapter 3 Advantages of Adopting Six Sigma Concepts -- 31 -- Part 2 Applying Six Sigma: A Manager's Perspective -- 41 -- Chapter 4 Creating a Personal Management Framework to Support Implementation of Six Sigma -- 43 -- Chapter 5 Focusing on Process -- 57 -- Chapter 6 Customer Focus and Collaboration -- 73 -- Chapter 7 Using Data to Manage within Your Scope -- 87 -- Chapter 8 Strategic Planning for Quality: Pulling It All Together Before You Begin -- 105 -- Part 3 What Managers Can Learn from Others: A Black Belt's View -- 117 -- Chapter 9 Traditional Six Sigma: The 3,000-Foot View -- 119 -- Chapter 10 Learning from Traditional Six Sigma Applied to Manufacturing -- 131 -- Chapter 11 Learning from Traditional Six Sigma Applied to Nonmanufacturing or Service Industries -- 143 -- Part 4 Bringing Two Worlds Together: Manager Meets Black Belt -- 155 -- Chapter 12 Management Perceptions of Six Sigma -- 157 -- Chapter 13 Creating a New Breed of Six Sigma Leaders -- 171.