Chapter 2.How to Use This Book -- 7 -- Section 1. Climate Setting, Icebreakers, and Session Openers -- 21 -- Easy Ways to Break the Ice -- 22 -- Who Are You? -- 24 -- Bingo Game -- 26 -- 30-Second Monolog -- 28 -- Treasure Hunt -- 30 -- Limericks -- 32 -- Section 2. Motivating Your Group -- 33 -- Warm Fuzzies Feel Sooooooo Good! -- 34 -- Three Types of People -- 36 -- Making Work Like Play -- 38 -- Just a Little Bit Better -- 41 -- Awareness of Others' Needs -- 43 -- Success Is -- 47 -- Section 3. Creative Problem Solving -- 49 -- We're All Wealthy! -- 50 -- Consultant for a Minute -- 53 -- Mind Is a Wonderful Thing -- 55 -- Brainteasers -- 58 -- Outside the Box -- 69 -- Count the Squares -- 74 -- What If? -- 77 -- Brainstorming Revisited -- 79 -- Pack Up Your Troubles -- 80 -- No Time to Waste -- 82 -- Section 4. Managing Change: Dealing with Resistance and Getting Buy-In -- 85 -- Perceptual Barriers to Change -- 86 -- Action Planning for Changes -- 89 -- Confronting Myths -- 92 -- Managing Change -- 95 -- Change Is the Name of This Game -- 97 -- Searching for Quality -- 99 -- Section 5. Surfacing Hidden on-the-Job Problems -- 103 -- I Wish, I Wish -- 104 -- Ten Simple Questions? -- 105 -- Portrait of My Job -- 108 -- Our Customer Is Wealthy -- 109 -- Section 6. Team-Building Exercises -- 113 -- Jigsaw Puzzle -- 114 -- Is It a "Go" or "No Go"? -- 117 -- What's in (on) a Penny? -- 119 -- Human Spider Web -- 124 -- Everyone Holds the Key to the Puzzle -- 126 -- Most? Best? Greatest? -- 128 -- Tie That Binds -- 130 -- Giving and Getting -- 132 -- A Bag Full of Money -- 134 -- Team Leadership Test -- 136 -- Traits of Leadership -- 138 -- Section 7. Presentation Boosters -- 141 -- Rapid Review -- 142 -- What's on Your Mind? -- 144 -- Poker-Faced Participation -- 146 -- Fairness in Negotiations -- 148 -- How Did This Meeting Go? -- 150 -- Section 8. Communication, Listening, and Feedback Activities -- 153 -- Let's Play Ball! -- 154 -- Can We Talk? -- 156 -- Fire, Aim, Ready? -- 159 -- Nonverbal Introductions -- 162 -- Let's Talk -- 164 -- Animal Analogy -- 166.