This book is based on the belief that effective leaders accomplish big things by giving employees clear goals, solid accountabilities, and ongoing feedback, coaching and recognition.

"Santa's helpers (the authors): Eric Harvey, David Cottrell, and Al Lucia"--P. [4] of cover. "Santa's helpers (the authors): Eric Harvey, David Cottrell, Al Lucia, and Mike Hourigan"--P. [4]. "Santa's helpers (the authors): Eric Harvey, David Cottrell, and Al Lucia" --P. [4].

Introduction -- 1. Build a wonderful workshop -- 2. Choose your reindeer wisely -- 3. Make a list and check it twice -- 4. Listen to the elves -- 5. Get beyond the red wagons -- 6. Share the milk and cookies -- 7. Find out who's naughty and nice -- 8. Be good for goodness sake -- Closing thoughts -- Summary checklist -- You commitment letter (to Santa Claus) -- Santa's selections.