Part I: Crime-specific problems. Chap. 1. What burglars say about burglary : a problem-solving approach / Scott H. Decker -- Chap. 2. Addressing community gang problems : a model for problem solving / Deborah Lamm Weisel, John Stedman -- Chap. 3. The problem of street gangs and problem-oriented policing / Malcolm Klein ; comments from Deborah Lamm Weisel -- Chap. 4. Consent to search and seize : evaluating an innovative youth firearm suppression program / Richard Rosenfeld, Scott Decker -- Chap. 5. Policing alcohol problems / Ross Homel -- Chap. 6. Community policing leadership approaches to violence against women : the problem-solving component / Drew Diamond. Part II: Critical issues. Chap. 7. New directions in citizen oversight : the auditor approach to handling citizen complaints / Sam Walker -- Chap. 8. Reducing fear in the schools : managing conflict with student problem solving / Dennis Jay Kenney, T. Steuart Wilson -- Chap. 9. Policing business districts : problem solving in a different context / Jack R. Greene, Robert Stokes -- Chap. 10. National survey of municipal police departments on urban quality-of-life initiatives / Colleen A. Cosgrove, Anne C. Grant -- Chap. 11. The importance of place in the control of crime / Jack R. Greene. Part III: Making POP work. Chap. 12. Problem-oriented policing vs. zero tolerance / Gary Cordner -- Chap. 13. Defining police strategies : problem solving, problem-oriented policing and community-oriented policing / Ronald V. Clarke -- Chap. 14. Assessing problem-solving efforts using graphical displays / T. Steuart Watson -- Chap. 15. Personnel performance evaluations in the community policing context / Timothy N. Oettmeier, Mary Ann Wycoff -- Chap. 16. Problem-oriented criminal investigation / Brian Forst.