"A ScarecrowEducation book."

1Aggression--A Social Epidemic 1 -- 2 Nature of Aggression 11 -- 3 Arts of Aggression Management: Being Prepared 25 -- 4 Art of Persuasion--Part 1: Understanding Aggression's Effects on Communication 41 -- 5 Art of Persuasion--Part 2: Pacing the Aggressor--Strategies 51 -- 6 Art of Persuasion--Part 3: Pacing the Aggressor--Verbal Persuasion 77 -- 7 Art of Persuasion--Part 4: Pacing the Aggressor--Non-Verbal Persuasion 93 -- 8 Art of Safe Escape 101 -- 9 Managing to Protect Our Kids in School 129 -- 10 How to Prevent Aggression in Healthcare: There Are More Non-Fatal Attacks in Healthcare and Social Services than Any Other Industry 135 -- 11 Public Service ... Public Violence--Part 1: "Going Postal" Is a Myth, but ... 143 -- 12 Public Service ... Public Violence--Part 2: Can Law Enforcement Prevent Crime? 147 -- 13 Managing Aggression in the Retail Food Service Industry 157 -- 14 Can a Terrorist Be Identified Before He Takes His Seat? 165 -- 15 Aggression's Effect on Productivity: What's the Cost? 169 -- 16 Becoming Part of the Solution 179.