1Policy Development Process 1 -- When Should Policies Be Written and Adopted? 1 -- What Should Policies Cover? 2 -- Who Should Develop and Write Policies? 4 -- What's the Difference between Policy and Procedure? 5 -- How Should the Public Be Made Aware of Internet Policies? 6 -- 2 Linking the Internet to the Library's Mission 9 -- How Can a Library's Internet Policy Reflect Its Mission? 10 -- What Values Should the Policy Articulate? 12 -- 3 Physical Location and Access Considerations 19 -- How Can Logistical Arrangements Help Implement Policy? 19 -- Who Can Use the Internet? 24 -- How Do Libraries Implement Scheduled Use Policies? 27 -- What Special Access Considerations Affect Academic Libraries? 29 -- What about Children and Young Adults? 31 -- Are Acknowledgment Forms Helpful? 35 -- 4 Defining Acceptable Use 39 -- What Is Acceptable Use? 39 -- Can Libraries Restrict Access to Internet Content? 41 -- Are Interactive Internet Services Acceptable Uses? 42 -- Should Libraries Provide E-mail Services? 44 -- Is Telnet an Acceptable Use? 45 -- Can the Library's Internet Connection Be Used to Conduct Commercial Business? 46 -- What about File, Disk, and Directory Access? 47 -- How Have Libraries Written Acceptable-Use Policies? 50 -- 5 Prohibited Uses and Their Consequences 59 -- What Uses Have Libraries Prohibited? 60 -- Should Patrons Have to Sign an Acceptable-Use Statement? 66 -- What Are the Consequences of Unacceptable Use? 66 -- How Have Libraries Incorporated Unacceptable Uses into Their Policy Statements? 67 -- 6 Filtering Considerations 75 -- What Considerations Should Inform the Filtering Decision? 76 -- What's the Difference between Filtering and Materials Selection? 79 -- What Are the Choices? 80 -- How Does Filtering Software Work? 82 -- What Alternatives to Filtering Do Libraries Use? 86 -- How Can Policy Statements Reflect Filtering Choices? 94 -- How Does Filtering Policy Work in the Real World? 96 -- 7 Guided Use and Library Policy 101 -- Should Policy Impact Guided Use? 102 -- What Kinds of Guidance Do Libraries Offer? 104 -- 8 Web Publishing Policies 115 -- What Should a Web Publishing Policy Include? 116 -- 9 Next Steps: After the Policy Is Written 131 -- A Sample Internet Policies 133 -- B National and State Library Association Policies 167.