Determining what you want to get out of the process -- Establishing a learning-centered culture: commitment to evidence-based decision-making -- Developing shared learning outcomes and determining priorities for assessment -- Building a professional development plan -- Selecting a method -- Analyzing and interpreting results -- Using and communicating results -- Decision-making in the learning outcomes assessment process -- Incorporating outcomes-based assessment into program review and budgeting -- Evaluating the process -- Looking ahead, moving toward a more holistic approach to assessment.