A complete reference guide to coaching employees through work related problems to be the best they can be.

Ch. 1. Why Managers Fail as Coaches -- Ch. 2. So What Does All This Mean? -- Ch. 3. Motivation -- The Theories You Can and Can't Use -- Ch. 4. An Alternative to Psychotherapy -- Ch. 5. A Theory You Can Put to Practical Use -- Ch. 6. Avoiding the Communication Problem -- Ch. 7. A Practical Approach to Managing People in Business -- Ch. 8. The Magic of Feedback -- Ch. 9. Coaching Analysis -- Ch. 10. Coaching: The Face-to-Face Discussion -- Ch. 11. But What If It Doesn't Work? -- Ch. 12. Coaching Cases -- Ch. 13. The Requirements for You to Be Successful in Eliminating Employees' Unsatisfactory Performance -- Ch. 14. Answers for Critical Questions and Problems.