Introduces the Myers-Briggs Type Indicator which is the basis for constructive use of differences between people in the workplace.

"A Tilden Press book."

Acknowledgements -- How to read this book -- I. Introduction to typewatching -- 1. The importance of people "would you mind doing this our way?" -- 2. What's your type? "doesn't anyone care about what I want?" -- 3. The abc's of type "would you please look with your eyes instead of your mouth?" -- 4. The ten commandments of typewatching -- 5. A typewatching shortcut: the four preferences "hi, I'm an NF, and I'm here to help." -- II. Putting typewatching to work -- 6. Goal setting "if I did speak up, would anyone hear me?" -- 7. Time management "we don't have time to do it right. we only have time to do it over." -- 8. Hiring and firing "how can we trust each other not to screw up each other's jobs?" -- 9. Conflict resolution "now, now, let's not get emotional." -- 10. Problem solving "but if it works, why should I change?" -- 11. Team building "I may not be the best person to give you advice on that subject." -- 12. Ethics "why do we spend so much company time talking about a problem that doesn't exist?" -- 13. Stress management " now, now, we mustn't lose our heads." -- 14. Sales " let me tell you about our Frequent Mower's Club." -- 15. Typewatching from 9 to 5 Q: "what's the book about?" A: "about two hundred fifty pages." -- 16. Some final thoughts -- III. The sixteen profiles at work -- Introduction -- ISTJ: Life's natural organizers -- ISFJ: Committed to getting the job done -- INFJ: An inspiring leader and follower -- INTJ: Life's independent thinkers -- ISTP: Just do it -- ISFP: Action speaks louder than words -- INFP: Making life kindler and gentler -- INTP: Life's conceptualizers -- ESTP: Making the most of the moment -- ESFP: Let's make work fun -- ENFP: people are the product -- ENTP: Progress is the product -- ESTJ: Life's natural administrators -- ESFJ: Everyone's trusted friend -- ENFJ: Smooth-talking persuaders -- ENTJ: Life's natural leaders -- Appendix: birds of a feather -- About Otto Kroeger associates.