Defining evaluation -- The evolution of evaluation -- Evaluating learning, performance, and change initiatives -- The politics and ethics of evaluation practice -- Focusing the evaluation -- Selecting an evaluation design -- Choosing data collection methods -- Archival data -- Observation -- Surveys and questionnaires -- Individual and focus group interviews -- Sampling -- Analyzing evaluation data -- Communicating and reporting evaluation activities and findings -- Planning, managing, and budgeting the evaluation -- Evaluating the evaluation -- Strategies for implementing evaluation in organizations.