Diversity is ... -- Part I: The climate for culturally intelligent innovation -- The power of attention -- The power of the empty chair: perspective taking -- The power of 90 minutes: focus -- The power of trees: space -- The power of trust -- Part II: The 5D process for culturally intelligent innovation -- Define: align diverse expectations and goals -- Dream: generate diverse ideas -- Decide: select and sell your idea -- Design: create and test for diverse users -- Deliver: implement global solutions.