Business today is global - and success requires a new set of skills. Whether you're negotiating with vendors in Asia, exploring potential markets in Africa, or leading a diverse team at home, you don't have to master the nuances of every culture you encounter. This book will show you how to lead effectively in any context. Featuring fresh research, case studies, and statistics on the ROI of improving your cultural intelligence (CQ), this new edition details a powerful, four-step model for becoming more adept at managing across cultures: drive - boost your motivation for and confidence in interacting with other cultures; knowledge - understand the relevance of differences in religion, values, norms, and languages; strategy - plan ahead for unfamiliar cultural settings, but remain flexible if actual experience differs from expectations; and action - successfully adapt your behavior to each situation. -- Edited summary from book.

Includes index.

pt. I Cultural intelligence for global leaders -- Culture matters: why you need cultural intelligence -- What is cultural intelligence? -- pt. II Developing cultural intelligence -- CQ drive: discover the potential -- CQ knowledge (Part 1): know what differences matter -- CQ knowledge (Part 2): understand ten cultural value dimensions -- CQ strategy: don't trust your gut -- CQ action: be yourself, sort of -- pt. III Leveraging culteral intelligence -- The ROI for culturally intelligent leaders -- Developing a culturally intelligent team -- Epilogue: can you really be a global leader?.