This text surveys the field of operations in the services and manufacturing sectors. It provides coverage of the strategies of designing a product or service, through the processes making and delivering the product and controlling operations.

Includes index.

1.Introduction to operations management -- 2. Competitiveness, strategy, and productivity -- 3. Forecasting -- 4. Product and service design -- 5. Strategic capacity planning for products and services -- 6. Process selection and facility layout -- 7. Design of work systems -- 8. Location planning and analysis -- 9. Management of quality -- 10. Quality control -- 11. Inventory management -- 12. Aggregate planning -- 13. MRP and ERP -- 14. JIT and lean operations -- 15. Scheduling -- 16. Supply chain management -- 17. Project management -- 18. Waiting lines.