Working effectively across differences such as gender, culture, generational, race, and sexual orientation not only leads to a more productive, innovative corporate culture, but also to a better engagement with customers and clients. The Inclusion Dividend provides a framework to tap the bottom line impact that results from an inclusive culture. Most leaders have the intent to be inclusive, but translating that into a truly inclusive outcome with employees, customers and other stakeholders requires a focused change effort. This second edition provides updated research and more concepts.--Provided by publisher.

Includes index.

Diversity? Inclusion? What do we mean? -- The business case for inclusion -- Understanding key D & I concepts -- Framing a sustainable inclusion initiative -- Unconscious and unintentional bias -- Insider-outsider dynamics -- Dimensions of difference -- Critical leadership competencies -- Change strategies for creating inclusion.