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Zapp! : the lightning of empowerment : how to improve productivity, quality, and employee satisfaction
Zapp! : the lightning of empowerment : how to improve productivity, quality, and employee satisfaction
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A contemporary fable that shows how empowering people--zapping them--builds strong, enthusiastic employees and organizations dedicated to improving quality, sales, and productivity. .
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Title
Zapp! : the lightning of empowerment : how to improve productivity, quality, and employee satisfaction
Call No
HD50.5
Edition
Rev. Ballantine books ed.
Authors
Byham, William C
Cox, Jeff, 1951-
Subjects
Employee empowerment.
Communication in management.
Interpersonal relations.
Language
English
Published
New York : Ballantine Pub. Group, 1998.
Publication Desc
ix, 212 p. : ill. ;
ISBN
0449002829
LCCN
97097003
Dimensions
21 cm.