What will the future look like? We only know that it'll be characterized by uncertainty, complexity and change. What will the enterprises of the future need to be like in order to succeed in that environment? The Bennets present a compelling argument that the only way enterprises will be successful in that marketplace or battlefield is if they become intelligent, complex, adaptive systems (ICAS). This is an important book that must be read by anyone interested in the future." --Dr. Ramon Barquin, President, Barquin International; Founder and First President of The Data Warehousing Institute; Chair, E-Gov Knowledge Management Conferences. .

Moving Beyond the Bureaucratic Model -- The Present and Future Danger or Why We Need To Change -- The Intelligent Complex Adaptive System (ICAS) -- Exploring the Emergent Properties of ICAS -- Relationships Among Emergent Properties -- The Learning Structure of the New Organization -- The Action Culture for Success -- The Four Major Organizational Processes -- The Art of Collaborative Leadership -- Creating Emergence -- The Change Agent's Strategy -- Strategy, Balance and the Correlation of Forces -- A Tale of Two Firms -- The New Knowledge Worker -- Knowledge Management -- The Learning Organization -- Learning, Knowledge Management and Knowledge Workers -- Rethinking Thinking: Systems -- Rethinking Thinking: Complexity -- Knowing -- Networking for the Bottom Line -- Exploring the Unknown -- Summary: And then there was the ICAS -- Appendix: The Evolution of the Organization.