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Managing Force XXI change : insights and lessons learned in the Army's first digital division

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This report is the result of a study that explored techniques for capturing and sharing tacit knowledge gained during Force XXI transition. The primary goal was to facilitate passing of hard-won information from one leader to the next. The study team elicited knowledge in structured interviews with senior leaders in the Army's First Digital Division (FDD). They converted the knowledge into problem-focused chunks, then derived practical guidelines for facilitating change. The team designed and developed a preliminary, computer-based Leader's Tool to help the target audience define and solve change-management problems. They then populated the tool with the project's knowledge products. The report discusses the team's lessons learned for capturing and organizing sharable knowledge and for creating automated tools to support the management of change. It also illustrates the FDD leaders' insights and lessons learned regarding the transition process and the impact of Force XXI capabilities. Recommendations for leveraging and extending the project's methodology and the Leader's Tool technology are offered.

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Summary Note

This report is the result of a study that explored techniques for capturing and sharing tacit knowledge gained during Force XXI transition. The primary goal was to facilitate passing of hard-won information from one leader to the next. The study team elicited knowledge in structured interviews with senior leaders in the Army's First Digital Division (FDD). They converted the knowledge into problem-focused chunks, then derived practical guidelines for facilitating change. The team designed and developed a preliminary, computer-based Leader's Tool to help the target audience define and solve change-management problems. They then populated the tool with the project's knowledge products. The report discusses the team's lessons learned for capturing and organizing sharable knowledge and for creating automated tools to support the management of change. It also illustrates the FDD leaders' insights and lessons learned regarding the transition process and the impact of Force XXI capabilities. Recommendations for leveraging and extending the project's methodology and the Leader's Tool technology are offered.

General Note

"Final rept. Jun 1999-Sep 2001."

Content Note

Introduction: the journey. Purpose and scope of the study -- Background -- Organization of the report / Capturing and organizing sharable knowledge. Understanding what others need -- Eliciting knowledge -- Sorting knowledge -- Translating knowledge for use -- Protecting the innocent / Creating tools for managing change. Developing the blueprint -- Understanding the target audience -- Building the tool -- Putting the tool to work / Leaders' insights on Force XXI transition. The process of managing Force XXI transition -- Force XXI transition's impact on tactics and doctrine / To the future. Issues -- Value of sharing knowledge -- Recommendations / Summary of lessons learned / Appendixes. Focal areas and topics -- Interview guides -- Principles of managing change in Force XXI -- Overview of senior leader transition book -- Overview of preliminary leader's tool -- Sample nuggets and rules -- Candidate enhancements for the leader's tool -- Suggested reading -- Acronyms and abbreviations.