The Post-9/11 GI Bill, which took effect in August of 2009, significantly increased the higher education benefits available to eligible individuals who served on active duty in the U.S. armed forces after September 10, 2001. The result is the most generous education benefit for veterans since the original GI Bill of 1944. However, the new array of benefits is also more complicated to administer than benefits offered under the existing Montgomery GI Bill, resulting in numerous first-year implementation challenges. To better understand these challenges from the perspective of students and higher education institutions, the American Council on Education (ACE) asked RAND to survey and conduct focus groups with veterans and eligible dependents and to interview higher education administrators. This report, which was made possible by ACE and the Lumina Foundation for Education, presents results of the study, describing not only students' and institutions' reported experiences with the new benefits, but also students' experiences transferring military training to academic credit and adapting to life on campus.

"Prepared by the RAND Corporation, with support from Lumina Foundation for Education, for the American Council on Education"--T.p.

Introduction. Organization of the report -- Historical context of the new GI Bill -- Distinctive features of the post-9/11 GI Bill -- Initial implementation of the post-9/11 GI Bill / Approach and methods. Data sources -- Data analysis -- Limitations of the study / Findings. Using the post-9/11 GI Bill -- Transferring military training to academic credits -- Adapting to life on campus -- Reasons veterans give for not using their higher education benefits -- Institutional efforts to adapt to post-9/11 GI Bill requirements / Recommendations. Recommendations for enhancing students' post-9/11 GI Bill experience -- Recommendations for institutional practice -- Limitations and caveats -- Conclusion / Appendix A: summary of current and prior military education benefits -- Appendix B: methodological supplement -- Appendix C: response rate tables -- Appendix D: student focus group protocol -- Appendix E: focus group demographic information sheet -- Appendix F: interview protocol for non-enrolled veterans -- Appendix G: interview protocol for campus administrators -- Appendix H: student survey.