The Chief People Officer at FranklinCovey outlines anecdotal and practical recommendations for how organizations of any size or type can create a competitive advantage by building effective relationships.

Wear glasses that work -- Carry your own weather -- Behave your way to credibility -- Play your roles well -- See the tree, not just the seedling -- Avoid the pinball syndrome -- Think we, not me -- Take stock of your emotional bank accounts -- Examine your real motives -- Talk less, listen more -- Get your volume right -- Extend trust -- Make it safe to tell the truth -- Align inputs with outputs -- Start with humility.