Twenty-four lectures delivered by Professor Michael Dues of the University of Arizona in which he offers new insights into the nature of conflict, discusses the challenges and opportunities conflicts present, and provides practical tips, tools, and techniques to help listeners better handle conflict in both their personal and professional lives.

Title from container. Compact disc. The length of each lecture is: ca. 30 min. The entire program consists of 24 lectures. In container (17 cm.).

Disc 1.Why conflict management matters ; The adversary system -- Disc 2. Morton Deutsch and the concept of win-win ; Perception, perspective, and punctuation -- Disc 3. Managing multiple and conflicting emotions ; Multiple, complex, and changing goals -- Disc 4. Power -- how much we need and how to use it ; Conflict styles -- Disc 5. Dysfunctional conflict strategies ; Principled negotiation -- Disc 6. Preparing and arranging to negotiate ; Negotiating conflict resolutions -- Disc 7. Listening in conflict ; Dynamic patterns in close relationships -- Disc 8. Disruptions in close relationships ; How management theories affect conflict -- Disc 9. The manager's role in dealing with conflict ; Getting professional help with conflict -- Disc 10. Helping others manage conflict ; Moral and cultural conflicts -- Disc 11. Managing moral conflicts -- success stories ; Managing conflict's aftermath -- Disc 12. Teaching our children about conflict ; Conflict management -- a success in progress.