"Master the skills you need to communicate effectively in the healthcare setting! With this text, you will learn how to interact with patients, families, and the healthcare team in ways that are professional, honest, empathetic, and knowledgeable. It provides a clear guide to essential concepts and competencies, covering relationship skills, health promotion, patients with special communication needs, and interprofessional communication. Connecting concepts to current issues and best prctices, this text is a two-time winner of the American Journal of Nursing Book of the Year award"-- Back cover.

Previous edition: St. Louis : Elsevier, 2020. Previous editions co-authored with Elizabeth Arnold.

Part I:Theoretical foundations and contemporary dynamics in patient-centered relationships and communication. Communication theories and nursing concepts ; Clarity and safety in communication ; Professional guides for nursing communication ; Clinical judgement: critical thinking and ethical decision-making -- Part II: Essential communication competencies. Developing patient-centered communication skills ; Variation in communication ; Intercultural communication and patient diversity ; Communicating in groups -- Part III: Relationship skills in health communication. Self-concept in professional interpersonal relationships ; Developing patient-centered therapeutic relationships ; Bridges and barriers in therapeutic relationships ; Communicating with families ; Resolving conflicts between nurse and patient -- Part IV: Communication for health promotion and disease prevention. Communication strategies for health promotion and disease prevention ; Communication in health teaching and coaching ; Communication with patients who are in stressful situations -- Part V: Accommodating patients with special communication needs. Communicating with patients experiencing communication deficits ; Communicating with children ; Communicating with older adults ; Communicating with patients in crisis ; Communication approaches in palliative care -- Part VI: Collaborative professional communication. Role relationship communication within nursing ; Interprofessional communication ; Communicating for continuity of care e-Documentation in health information technology systems ; Mobile-health and communication technology ; Intrapersonal communication to self-manage stress and promote nurse wellness -- Appendix I: Next-Generation NCLEXª examination-style case study answers.