"This book explores the core principles of effective organizational operations and explains how they can be used to tackle specific challenges in healthcare"-- Provided by publisher.

The challenge and the opportunity -- History of performance improvement -- Evidence-based medicine and value purchasing -- Use of technology in healthcare delivery -- Strategy and the balanced scorecard -- Project management -- Tools for problem solving and decision Making -- Healthcare analytics -- Quality improvement in healthcare -- Lean healthcare -- Process improvement and patient flow -- Scheduling and capacity management -- Supply chain management -- Improving financial performance with operations management -- Emerging trends in healthcare -- Holding the gains.