Includes index.

pt. 1. Professional development and human relations: Growing professionally -- Career advancement -- Time management and problem solving -- Organizational structures and office relationships -- Supervision and training -- Business ethics and etiquette -- pt. 2. Equipment and supplies: Office equipment -- Office computer software -- Office supplies -- Office work space -- pt. 3. Specialized office procedures: Office manuals and publications -- Records management -- Financial recordkeeping -- Travel planning -- Meeting planning and management -- Mailing documents -- pt. 4. Office communications: Written correspondence -- Reports -- Office and Web publishing -- Editing and proofreading -- Oral communications -- Electronic communications and the Internet -- Glossary of computer terms.