Charismatic inventor of the Fourteen Point philosophy for quality, W. Edwards Deming took his techniques to Japan, where they were readily adopted and credited for that country's economic triumph. Here Gabor explores the development of "quality" as a management science, from the United States to Japan and back again.

America Rediscovers W. Edwards Deming --The Statistical Foundation of Demingism -- From American Pioneer to Japanese Sensei -- Nashua Corporation: The Mouse That Roared -- Ford's Better Idea -- ... And How the Automaker Spread the Word -- How a Florida Utility Became an Unlikely Contender for Samurai Success -- Xerox's Quality Strategy: Two Steps Forward, One Step Back -- Perestroika at General Motors? -- The Case for a Pass-Fail Approach to Evaluating Individual Performance -- Demingism Enters the 1990s -- Selected Bibliography.