"Essentials of Quality is presented in a way that is both accessible and engaging. Sower's refreshingly practical approach arms readers with creative ways to apply quality control techniques to daily operations in order to develop innovative breakthrough improvements. Unique coverage of today's hot topics supported by interesting and timely examples makes this an ideal resource for both students of business and business managers."--Jacket.

Introduction to quality --Strategic quality management and operationalizing quality -- Designing quality into products and services -- Innovation and creativity in quality -- Quality systems and quality systems auditing -- Product, process, and materials control -- Experimental design -- Quality improvement tools -- Metrology, inspection, and testing -- Statistical process control -- Acceptance sampling -- Quality costs -- Human factors in quality.