Building the core competencies of change exposes the underlying emotions, values, and mindsets that can thwart or empower change.

Coaching for optimizing organizations, building competitive advantage, and enhancing societal change --Emotions and values in the workplace -- The human challenge in change -- Human challenge coaching : more than behavioral change -- The seven competencies of human challenge coaching -- Coaching in organizations : the seven factors for effective coaching in organizations -- Seven coaching types for organizations -- Techniques and technology tools for aligning coaching to organization outcomes -- Coaching program impact models and examples -- Putting it in action : the coaching program strategy -- Looking into the future.