Negotiation is an essential skill for your career that can also improve your closest relationships and your everyday life. But people often shy away from it, feeling that only one side will prevail, or that both sides will compromise and end up with less. Carter offers a straightforward, accessible approach anyone can use. She offers a simple yet powerful ten-question framework for successful negotiation where both sides emerge victorious.

Preface --Introduction -- Part 1 : The mirror : What's the problem I want to solve? -- What do I need? -- What do I feel? -- How have I handled this successfully in the past? -- What's the first step? -- Part 2 : The window : Tell me... -- What do you need? -- What are your concerns? -- How have you handled this successfully in the past? -- What's the first step? -- Bring it home: concluding your negotiation.