"The Effective Health Care Supervisor offers proven, hands-on, practical applications of both classic and current management principles in the healthcare setting. Packed with strategies, techniques, and tools to build or reinforce your management skills and meet the never-ending challenges that one may face daily as a healthcare supervisor, students and professionals alike will benefit from this classic guidebook that is now more reader-friendly and accessible. The Ninth Edition examines environmental changes and healthcare reform activities as well as updated and expanded information on HIPAA. Other current people-management topics such as social media in the work place, performance appraisals, recruitment issues, changes in overtime rules, and more are covered. This edition also offers new key terms in each chapter as well as a number of new end-of-chapter activities"--Publisher's description

Part I: The setting. The evolving supervisory role -- The volatile healthcare environment -- The nature of supervision: health care and everywhere -- Management and its basic functions -- Part II: The supervisor and self. Delegation and empowerment: forming some good habits -- Time management: expanding the day without stretching the clock -- Self-management and personal supervisory effectiveness -- Part III: The supervisor and the employee. Interviewing: start strong to recruit successfully -- Leadership and the supervisor -- When the employees are professionals -- Motivation: intangible forces and slippery rules -- Performance appraisal: cornerstone of employee development -- Criticism and discipline: guts, tact, and justice -- The problem employee and employee problems -- The supervisor and the human resource department -- Part IV: The supervisor and the task. Ethics and ethical standards -- Decisions, decisions -- Management of change: resistance is where you find it -- Communication: not by spoken words alone -- How to arrange and conduct effective meetings -- Budgeting and cost control -- Quality and productivity: sides of the same coin -- Teams, team building, and teamwork -- Methods improvement: making work--and life--easier -- Reengineering and reduction-in-force -- Continuing education: your employees and you -- The supervisor and the law -- The manager and HIPAA -- Organizational communication: looking up, down, and laterally -- Unions: avoiding them when possible and living with them when necessary -- Annotated bibliography -- List of quotations.