The Eighth Edition of this best-selling text continues to offer proven, hands-on, practical applications of both classic and current management principles in the healthcare setting. Packed with strategies, techniques, and tools to build or reinforce your management skills and meet the never-ending challenges that one may face daily as a healthcare supervisor, students and professionals alike will benefit from this classic guidebook that is now more reader-friendly and accessible. Key Features Deals with the fundamentals of management as applied by those who supervise in healthcare organizations. Information reflects the unique character of the health care organization.

Part I -- The Setting -- The evolving supervisory roles -- The volatile healthcare environment -- The nature of supervision: Health care and everywhere -- Management and its basic functions -- Part II -- The supervisor and self -- Delegation and empowerment: Forming some good habits -- Time management: Expanding the day without stretching out the clock -- Self-management and personal supervisory effectiveness -- Part III -- The supervisor and the employee -- Interviewing: Start strong to recruit successfully -- Leadership and the supervisor -- When the employees are professionals -- Motivation: Intangible forces and slippery rules -- Performance appraisal: Cornerstone of employee development -- Criticism and discipline: Guts, tact, and justice -- The problem employee and employee problems -- The supervisor and the human resource department -- Part IV -- The supervisor and the task -- Ethics and ethical standards -- Decisions, decisions -- Management of change: Resistance is where you find it -- Communication: Not by spoken words alone -- How to arrange and conduct effective meetings -- Budgeting and cost control -- Quality and productivity: Sides of the same coin -- Teams, team building, and teamwork -- Methods improvement: Making work-and life- easier -- Reengineering and reduction-in-force -- Continuing education: Your employees and you -- The supervisor and the law -- Living with HIPAA -- Organizational communication: Looking up, down, and laterally -- Unions: Avoiding them when possible and living with them when necessary.