Title from title screen (viewed February 24, 2015).

The first encounter -- The nurse as a person : theories of self and nursing -- Patients as people : standards to guide communication -- Cultural diversity : awareness and values -- Establishing a therapeutic relationship -- Interviewing skills : a clinical art and science -- Nonverbal communication : cues and body language -- The therapeutic uses of humor -- Communications during transitions in care -- Physical impairments : altering communication to meet the patients' needs -- Talking with children : working with families -- Nurses as educators : simulation and patient care -- Communicating about sexual health needs -- The experience of pain : working with patients -- Communication in life-threatening illness and spiritual care -- Anger, anxiety, and difficult communication styles -- Compassion fatigue : caring for yourself -- Communicating with peers and healthcare providers -- Electronic communication : media, social networking, and medical records -- Delegation and assertive communication -- A conclusion and a beginning.