"Clinical Laboratory Management, Second Edition, is a completely revised comprehensive volume presenting authoriative information on the management challenges facing today's clinical laboratories. Dramatic changes in the fields of medicine and healthcare require an increased level of expertise of all laboratory personnel. An resource for laboratory directors, managers, and supervisors, Clinical Laboratory Management will also teach healthcare practitioners at all levels how to hear, speak, and thoroughly understand the operational language of healthcare administration"--Publisher's description

Basic concepts and the current healthcare environment. Principles of management -- Management functions -- Relevant economic and business concepts -- Current challenges to financial stability within the diagnostic laboratory -- The impact of regulatory requirements -- The changing practice of medicine -- The changing healthcare environment -- Managerial leadership. The foundations of leadership -- Employee needs -- Motivating through intelligent leadership -- Successful communication -- Effective meetings -- Conflict management -- Managing change -- Personnel management. Employee selection -- Performance appraisals and competency assessment -- Staffing and scheduling -- Teams, team process, and team building -- Labor relations -- Workplace drug testing and the clinical laboratory -- Requirements for effective laboratory management. Quality management -- International organization for standardization -- Effective communication in laboratory management -- The laboratory information system: making the most of it in the clinical microbiology laboratory -- Management of point-of-care testing -- Labor relations -- Selection and implementation of new equipment and procedures -- Laboratory safety -- Emergency management -- Financial management. Financial management: setting the stage -- Performance appraisals and competency assessment -- Human resources at the local level: an important component of financial management -- Costs, budgeting, and financial decision making -- Financial decision making: putting the pieces together -- Generation of revenue. Correct coding of billable services in the clinical laboratory -- Approaches to billing laboratory services -- Charges and fees for laboratory services -- Profitability, contribution, and reimbursement. Rules and regulations in reimbursement -- Reimbursement compliance -- Determination of profitability -- Outside marketing and expansion. -- Outreach considerations and overall goals -- Outreach implementation requirements: a case study -- Finance and decision making in outreach -- Outreach: obstacles to hospital outreach and enhancing customer satisfaction -- Clinical trials and evidence-based laboratory medicine. The current state of the U.S. Food and Drug Administration process and regulations for diagnostic laboratory assays -- The clinical trial laboratory: research compliance for clinical research microbiologists -- Clinical and evidence-based research in the clinical laboratory -- Defining and measuring standards for success. Benchmarking and performance monitoring for the clinical laboratory -- Test utilization and clinical relevance -- Benchmarking and performance monitoring: what is appropriate for your laboratory? -- The future of clinical laboratories. The future of pathology and laboratory medicine: political, social, economic, and regulatory impacts -- Labor relations -- Electronic health records and their implications and opportunities for laboratories -- Current trends in instrumentation and technology: outlook for the future -- The future practice of laboratory medicine.