"Frank Figliuzzi was the "Keeper of the Code," appointed the FBI's Chief Inspector by then-Director Robert Mueller. Charged with overseeing sensitive internal inquiries and performance audits, he ensured each employee met the Bureau's exacting standards. Now, drawing on his distinguished career, Figliuzzi reveals how the Bureau achieves its extraordinary track record of excellence--from the training of new recruits in "The FBI Way" to the Bureau's rigorous maintenance of its standards up and down the organization." -- inside front jacket flap.

Includes index.

Introduction --Hot wash -- Code -- Conservancy -- Clarity -- Consequences -- Compassion -- Credibility -- Consistency.