"[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . .This book deserves to take its place as one of the key thought leadership contributions of our time."--The Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People."--Container.

"Unabridged. The complete book." Compact discs. Title from disc label. "New foreword by Stephen R. Covey"--Container.