Across the realms of civic and private enterprise alike, bureaucracies vitally impact our security, freedoms, and everyday life. With so much at stake, competence, efficiency, and effective service are essential; yet Americans know these institutions are often anything but, and many despair that they are too big and too hard to reform. Robert Gates disagrees. Having led change successfully at three monumental organizations, the CIA, Texas A&M University, and the Department of Defense, he argues that smart, committed leadership can effect real improvement regardless of scale.

Title from Playaway label. Originally released by Books on Tape Â2016. Release date supplied by publisher. Issued on Playaway, a dedicated audio media player. One set of earphones and one AAA battery required for listening.